培训管理
——Traning Management
公司对所有岗位的工作人员，均进行严格的岗位前专业技术、理论知识培训，经考核合格后持上岗证；

The company will provide the professional training of skills and they befe starting to wd to all the employees f all projects,and such trainees shall not be allowed to wk until they have passed the examination and have be en given the necessary certificates.

跟踪培训
——Follow-up Training
公司定期对所有工作人员进行专业技术，理论知识的跟踪培训;

The company will regularly provide the follow-up training of professional skills and theetical knowledge to the staff.

考核考评
——Evaluatlon
定期或不定期对所有工作人员进行考核考评，确保我们的服务质量能令客户满意，塑造知名品牌形象；

The staff shall be evaluated regularly irregularly to ensure to provide the saqtisfacty service to our customers and to create the famous brand.

跟踪管理
——Follow-up Management
每个项目设立一名主管，驻现场工作，公司总部设客户服务部，负责跟踪服务和客户投诉意见的处理；

Each project will be provide with a direct wking on the site,and the company's headquarter will estavlish the Customersservice Depto follow up the handling of service and customer complaints.

我们的承诺
——We Promise
不断听取员工和客户的意见，每月进行两次服务满意度民意调查，争取绝大多数员工和客户的满意，有投诉就有进步并根据投诉事项进行改进，不断完善和优化服务。

To accept the opinions fm the staff and customers continuously,conduct the public opinion poll about service atisfaction twice each month,strive to mark absolutely most of emplyees and customers satisfiedthe means the progress,and our operations will be changed,improved and optimized on the basis of the complained iterns.

服务优势
——Service Advantage
现代企业的竞争就是企业核心竞争力的竞争，中工餐饮服务可能不是您的所长，单这正是卓膳的优势。卓膳公司将紧紧围绕以客户满意度为中心的服务宗旨，积极发挥我们的餐饮服务优势，为您事业的发展解决“后”顾之忧。

The competition facing the modern enterprises is that of the cpate ce competitiveness,and you may not be good at the staff foods service,but the zhuoshan enjoy such advantage.The zhuoshan will focus on its service policy of customer's satisfaction,making full use of our of advantages in the foods service so as to eliminate your wries with respect to your development of business.

1.致力于企业、团体、机关、学校的员工餐经营、探索一条具有卓膳特色的连锁配餐经营模式。
2.形成以苏州为基地的全国餐饮服务网络，打造中国人自己的餐饮品牌，争创餐饮业一流的经营公司。

菜谱库